Last updated: 01 March 2025
Fubai (“we”, “us”, “our”) is committed to protecting your privacy. This policy describes how we collect, use, store, and protect your personal data when you use https://fubai.co.uk, make bookings, or otherwise engage with our services.
Important Information & Who We Are
Controller
Fubai is a brand under Newarka Group Ltd., the data controller responsible for your personal data.
Contact Details
- Email: cs@newarkagroup.com
- Phone: +44 (0) 7511 111951
- Postal Address: PO Box, Feltham, TW14 0JS, United Kingdom
If you have questions about this policy or wish to exercise your legal rights, you may contact us at the above.
The Data We Collect
We may collect:
- Identity Data: name, birthdate, passport or ID details
- Contact Data: address, email, telephone numbers
- Financial Data: card or banking details to process your payments
- Transaction Data: bookings, services ordered, payments made/owed
- Technical & Usage Data: IP address, browser type, device info, website usage
- Marketing & Communications Data: preferences for marketing and contact
- Special Categories (when necessary): health, dietary requirements (for travel or tour provided in UAE or elsewhere) — only with your explicit consent
How We Collect Data
- Directly: via bookings, inquiries, contact forms, email, phone
- Automatically: website cookies, server logs, analytics tools
- Third parties: suppliers (hotels, tour operators), payment processors, technology providers
How We Use Your Personal Data
We use your data to:
- Provide and fulfil travel services you request (e.g. hotel tours, visas, transit in Dubai)
- Process payments, refunds or service charges
- Send booking confirmations and travel documents
- Improve our services, website operations, user experience
- Communicate updates or changes to your booking or our terms
- For marketing (only when you have consented or where permitted by law)
You may opt out of marketing communications at any time by following unsubscribe links or contacting us.
Sharing & Disclosure
We may share your data with:
- Dubai-based hotels, tour operators, guide services, visa-authorities etc. to fulfil your itinerary
- Payment processors, technology / IT service providers
- Legal, accounting or regulatory authorities when required
- Marketing partners only with your consent
International Transfers
Since many of our services are in Dubai/UAE or overseas, some data may be transferred outside the UK.
We ensure appropriate safeguards are in place (e.g. contractual clauses) to protect your data.
You agree that these transfers are needed to deliver your services.
Data Security
We follow best practices to protect data: digitally, physically and organizationally. Access is limited to those who need data to perform their role. Procedures are in place to manage data breaches, and we will report them to relevant authorities as required by law.
Data Retention
We only retain personal data as long as needed to fulfil bookings, legal obligations, or regulatory reporting. Basic customer/booking records are retained for seven (7) years for legal/tax purposes. Data may be anonymised for statistical use after this.
Your Rights
You are entitled to:
- Access the data we hold about you
- Request correction or update of information
- Request deletion of your data (where legally possible)
- Object or restrict certain processing
- Withdraw consent (e.g. for marketing)
- Request data portability (where applicable)
To act on these rights, contact cs@newarkagroup.com or write to the postal address above. We may need to verify your identity.
Cookies
We use cookies and similar technologies to improve website performance and user experience. You can disable cookies via browser settings, though this may limit functionality. See our Cookie Policy for details.
Changes to This Policy
We may update this policy from time to time. All updates will be posted on https://fubai.co.uk with the date of revision.
Newarka Group Ltd.
PO Box, Feltham, TW14 0JS, United Kingdom
Email: cs@newarkagroup.com | Phone: +44 (0) 7511 111951